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Terms and Conditions

Kindly review these Terms and Conditions carefully before making any reservation. By making a reservation with friendlyiran, you are deemed to have read and accepted the updated terms and conditions. 

1.  Deposit and Full Payment

 To make a reservation, you need to deposit a designated amount of money for all the members in a package tour at the beginning. This deposit is a part of your final payment. To confirm your reservation, you must also submit to friendlyiran, accurate and complete passport details, and visa requirements for all persons in your travel group, if not we reserve the right to treat your reservation as withdrawn and to refund the deposit to you. Please mention that all transaction fees should be paid by the client.

Minimum deposit per traveler is $100 per person. If the tour package needs more amount of deposit the trip advisor will notify the clients.

 Payment of the deposit and confirmation of the reservation does not constitute confirmation of a Group Package Tour or a Fixed Departure Tour. All Group Package Tou+rs are subject to a minimum group size (determined by friendlyiran) before the Package Tour is confirmed. If the minimum group size is not achieved at least a month before the scheduled departure date for a Package Tour, we shall be entitled to cancel all reservations for the Package Tour in accordance with clause 3 below.

 We will notify you as soon as possible once your Package Tour has been confirmed. Unless otherwise agreed or notified by us, following confirmation of your Package Tour, you must make full payment for your Package Tour at least 14 days before the designated departure date or in cash on your arrival to Iran. If you fail to make full payment by the mentioned deadline, we shall be entitled to treat your reservation as cancelled.

Prices are per person based upon shared twin/Double room occupancy. Prices do not include items of a personal nature such as laundry, water, beverages, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of computer error, Friendlyiran reserves the right to re-invoice for the correct price or service when the client is going to confirm a tour package.

2.  Cancellation by Customer

 Unless otherwise stated in the Pax Statement, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Please note that any change of departure date, traveler’s name (other than correction of typographical errors) or Package Tour is considered a cancellation and a cancellation fee will apply.

You will be notified of the amount of the cancellation fee as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

If the refund is made to the credit card account OR to Bank account, the bank charges and currency fluctuations would be debited from the refund amount.

 

Number of days between departure date and receipt of cancellation notice

Cancellation fee per traveler

Peak Seasons

Non-peak Seasons

35 days and

100% of Minimum Deposit

50% of Minimum Deposit

15 – 34 days

100% of Minimum Deposit

100% of Minimum Deposit

0 – 14 days

100% of Package

50% of Package

Note: Peak seasons refer to late February, March, April and May plus late September, October and November in all the cities other than southern coasts that their peak season is also during winter such as Kish and Qeshm islands.

3.  Cancellation by Company

 Please note that the Company is merely acting as an intermediary to engage the services of third-party service providers in respect of your Package Tour. Even after full payment for a Package Tour has been made, all Package Tour arrangements are still subject to final confirmation by the relevant third-party service provider(s). We shall endeavor to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any services arrangement cannot be finalized or needs to be changed by us with same level services or upgraded ones. Please note that additional charges may apply for such alternative services and you will be advised accordingly of all such charges before having to make any election.

Note: If any visits or tours is cancelled during your trip due to unforeseen circumstances (such as unpredictable weather condition), there would be no refund and the agencies tries its best for a possible substitution.

4.       Amendments by Customer

 All rights and entitlements of a Customer or traveler in relation to booking of any travel service with us are personal to such Customer or traveler and may not be assigned without our express written consent. Any change to the identity of a traveler or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveler’s name, changes to flight itinerary and accommodation, at any time. We will endeavor to accommodate or facilitate your request but cannot assure you that it can be affected. In particular, you may not be able to effect any change to certain arrangements, such as the issue of special airfare tickets. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change.

5.       Refund Policy on Unused Portion of Package Tour

 No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the Package Tour fare but not utilized by the traveler, or where the traveler amends, cancels or otherwise varies such arrangement after commencement of the Package Tour.

 If, after a Package Tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labor unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavor where possible to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.

For any train, flights or Ferry tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking.

6.     Refund Payment Mode

Payments made in cash is the best payment method for friendlyiran. friendlyiran tries to refund any required amount of money before the traveler’s tour is finished.

Bank transfer, if the cash payment is not possible, friendlyiran tries to refund the required amount of money via bank transfer during a month.

If the refund is made to the credit card account OR to Bank account, the bank charges and currency fluctuation would be debited from the refund amount.

7.       Extensions of Stay or Deviations

 Any request for an extension of stay or deviation from the Package Tour itinerary must be in writing and may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation.

 We will endeavor to accommodate your request but cannot assure you that it can or will be affected. If, for any reason, we are unable to confirm your request at least 2 weeks before the designated departure date, the request shall be deemed withdrawn and you shall be deemed to have consented to the original itinerary.

 Any extension or deviation will be at your own expense and separate transfers to and from the airport will not be provided. All extra costs (including a reasonable administrative fee, to be determined in our discretion) incurred to process the request for an extension or deviation will also be borne by you.

8.       Tour Plans

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well-being.

9.       Travel Documents and Travel Insurance

  Passport and Other Travel Documents

 Subject to this clause, each traveler is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licenses, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the origin country and Iran.

 If a reservation has to be cancelled because the traveler is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Package Tour fare, should any traveler be deported or refused entry by the immigration authorities of Iran, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

If you are a travel agent or group leader, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another people, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

Visa Applications

 We assist a traveler to submit a visa application and receive the visa tracking code (authorization number or visa grant notice) free on tour, but do not guarantee the outcome or approval of any application. Different embassies or consulates require varying documents and lengths of time to process visa stamp and accordingly, any traveler need to check on the applicable visa requirements to get his visa stamped.

If the client does not refer to the designated Iran embassy or consulate in visa code validation deadline, we can restart the visa code process and if the new application would not be accepted in time, friendlyiran is not responsible and the deposit is not refundable.

If your visa is rejected, we would refund your deposit after subtracting transaction fee and services cancellation penalties regarding clause 2.

  Travel Insurance

 All travelers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters. If the traveler wants to have an Iranian insurance, he/she need to inform the consultant before the trip. Our agents will apply for insurance immediately and receive the document during just a day.

10.   General Matters Relating to Package Tours

  Accommodation

 Accommodation at nominated hotels (or hotels of a similar standard) is as specified in the Package Tour brochure/itinerary/booking form. Accommodation is generally available on either a single, twin/double share, triple-share basis and upgraded rooms or suites. For certain types of accommodation, such as traditional houses, ecolodges, farm stays and ski resorts, the sharing of bathroom facilities may be necessary. For triple-share rooms, the third bed may be a “roll-away” bed or an extra service. Single room occupancy is usually at additional cost.

Check in and check out times:

Check-In – 14:00 Hours.

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night, or even the previous day, based on the hotel’s policy.

Check-Out – 12:00 Hours.

Later check-outs are available on request and subject to availability/Payment.

Note: The check-in and check-out time may change due to a hotel’s policy.

  Baggage Handling/Lost or Damaged Baggage

 Travelers will be allowed check-in and hand carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travelers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveler throughout the duration of the Package Tour.

  On-board Meals

 Meals, including meals on-board flights, are as indicated in the Package Tour brochure/itinerary/ booking form. No refunds or replacements will be provided if the on-board meals are not served for any reason.

  Mileage Accrual

 We will not be responsible for any mileage accrual for any frequent flyer membership program(s).

  Travelling with Minors

 Travelers under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the traveler’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.

   Pregnancy

 It is the responsibility of travelers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines, have the sole discretion to disallow a pregnant traveler to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.

  Special Requests

 It is the Customer’s sole responsibility to inform the Company of any special request that a traveler may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.

The deposits on the tours having special offers are NON-REFUNDABLE.

  1. Travelers with Special Needs

 We will use reasonable endeavors, but shall not be obliged, to accommodate the special needs of disabled travelers and shall not be responsible if we are unable to affect any requested arrangements. We shall also not be responsible for any denial of services by air carriers, hotels, restaurants or other third-party service providers. We cannot provide individual assistance to any traveler for walking, dining, getting on or off motor coaches, and other vehicles, or other personal needs. A qualified and physically able-bodied companion must accompany travelers who need such assistance and must assume full responsibility for their well-being. We are not responsible for any missed activities due to a traveler’s inability to participate in such activities. If an accident happens during the tour the responsibility is on the insurance company and the companion, although friendlyiran will also help to make everything alright.

 We regret we must reserve the right to refuse to allow an individual to travel if he or she, in our reasonable opinion, is physically or mentally unfit to travel, or will or may require care beyond that which any travelling companion or we can generally provide in connection with the Package Tour, and no refund shall be payable in such event.

11.   Professional Ethics

 As part of our corporate responsibility towards our customers, we strive to adopt fair and ethical business practices, as well as accurate marketing communications at all times.

12.   Pricing Policies

   Validity

 All information and prices shown are accurate at the time of print.

  Package Tour Fare Inclusions

 The Package Tour fare includes accommodation, airport transfers (if any), airfare (if any), meals (if any), sightseeing (if any) or any extra services based on client’s needs as specified in the table of services for the specific Package Tour brochure/itinerary/booking form at the time of confirmation.

  Package Tour Fare Exclusions:

 The Package Tour fare does not include airport taxes, airport security taxes, airline insurance surcharges, visa stamp fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders or local guides and tips to hotel porters, and/or any personal expenses. Please check with us, or your travel advisor, for general information regarding visa fees, gratuities to drivers and tour leaders or local guides, as well as local tipping practices if the traveler would like to.

   Child Fare

 Children below the age of 12 may be eligible for child fare rates in accordance with the applicable third-party service provider’s standard terms. Should an extra bed for a child be required, please arrange with us and we will advise on the applicable surcharge, if any.

  Promotional Pricing

 We may, from time to time, accord discounts and other forms of promotion for our Package Tours. These discounts are applicable in their specific periods.

  Mode of Payment

 Payments to us may be made in cash, credit card, western union or bank transfer.

  Pricing Accuracy

 To ensure accuracy in billing, our policy is to clearly list all relevant prices in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

  Feedback Mechanisms

    We welcome and appreciate feedback from our customers.

Should you have a complaint on the Package Tour, you should inform our representative during the course of the Package Tour and if matter cannot be resolved after our representative’s best endeavors to do so during the Package Tour, your complaint should be made in writing to the Company at info@friendlyiran.com.

13.   Confidentiality and Privacy

 We may take photographs and videos of travelers participating in our Package Tours for our advertising and publicity materials (e.g. brochures and social medias) or related media programs and by joining our Package Tours, all travelers shall be deemed to have consented to such collection and/or use on our part.

 Notwithstanding, any traveler who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveler, may notify friendlyiran, whereupon we will endeavor, as soon as reasonably practicable, to remove any reference to such traveler from our advertising and publicity materials and/or related media programs; provided always that we shall not be liable to recall or change any such materials or media programs which have been produced, publicly distributed or disseminated by us prior to receiving such notice.

 We shall, correspondingly, be entitled to disallow any traveler from joining a Package Tour expressed to be organized as part of a media program if such traveler does not expressly consent to the taking and use of his or her photograph or to the filming/recording of the Package Tour.

14.   Third Party Providers

 We incorporate and rely on the services of airlines, hotels, transport companies and other third-party service providers for our Package Tours. These Terms and Conditions and all arrangements or bookings relating to the Package Tour are additionally subject, in every respect, to any terms and conditions that may be imposed by these third-party service providers. Whilst we will endeavor to render reasonable assistance to our Customers wherever possible, we have no control over these third-party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third-party service providers in connection with any Package Tour.

15.   Rights, Disclaimers and Indemnity Relating to Tours

 Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or traveler for:

  • any injury, damage, loss or delay affecting any person or property not arising from our own negligence or breach;
  • any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:
    • actions or omissions of third parties (including any applicable third-party service providers);
    • mechanical breakdowns;
    • a Force Majeure Event;
    • a failure by the customer or traveler to comply with any of his or her obligations hereunder;
    • a failure by the Customer or traveler to posess, obtain or maintain any travel documentation required for the Package Tour (e.g. health certificates, visas, valid passports, etc.);
    • a failure by the Customer or traveler to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.

 To the fullest extent permitted by law, our maximum liability to any Customer or traveler for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Customer or traveler.

 In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.

 We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the Package Tour, if it appears to us, in our absolute discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the Package Tour.

 You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.

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