TERMS AND CONDITIONS

Please carefully review these Terms and Conditions, as well as the terms of any applicable Addenda, before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions, and the terms of any applicable Addenda. 

1      Reservation, Deposit and Full Payment

To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Package Tour. This deposit will form part of your final payment. The minimum deposit is specified in the table below. You will be notified should a higher deposit be required for your specific booking. To confirm your reservation, you must also submit to us, or to your travel advisor, accurate and complete passport details for all persons in your travel group, within 3 days of the deposit payment, failing which we reserve the right to treat your reservation as withdrawn and to refund the deposit to you. Please mention that all transaction fees should be paid by the client.

Minimum deposit per traveler

$100

Payment of the deposit and confirmation of the reservation does not constitute confirmation of a Group Package Tour. All Group Package Tours are subject to a minimum group size (to be determined by us, in our absolute discretion) before the Package Tour is confirmed. If the minimum group size is not achieved at least 14 days before the scheduled departure date for a Package Tour, we shall be entitled to cancel all reservations for the Package Tour in accordance with clause 3 below.

We will notify you as soon as possible once your Package Tour has been confirmed. Unless otherwise agreed or notified by us, following confirmation of your Package Tour, you must make full payment for your Package Tour at least 14 days before the designated departure date or in cash on your arrival to Iran. If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled.

Prices are per person based upon shared twin/Double room occupancy. Prices do not include items of a personal nature such as laundry, water, beverages, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Friendlyiran reserves the right to re-invoice for the correct price or service.

2      Cancellation by Customer

Unless otherwise stated in the Pax Statement, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Please note that any change of departure date, traveller’s name (other than correction of typographical errors) or Package Tour is considered a cancellation and a cancellation fee will apply.

 

Number of days between departure date and receipt of cancellation notice

Cancellation fee per traveller

peak seasons

non-peak seasons
35 days and100% of Minimum Deposit50% of Minimum Deposit
15 – 34 days100% of Minimum Deposit100% of Minimum Deposit
0 – 14 days100% of Package100% of Package

Notes:

  • Peak seasons refer to late February, March, April, May, September, October and November in all the cities other than southern coasts that their peak season is also during winter.
  • References to Package Tour fare in the table above include all applicable taxes and surcharges.
  • Selected Package Tours refer to Package Tours booked during travel fairs and promotional Package Tours.

You will be notified of the amount of the cancellation fee payable as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

The bank charges would be debited from the refund amount.

3      Cancellation by Company

Please note that the Company is merely acting as an intermediary to engage the services of third-party service providers in respect of your Package Tour. Even after full payment for a Package Tour has been made, all Package Tour arrangements are still subject to final confirmation by the relevant third-party service provider(s). We shall endeavour to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any Package Tour arrangement cannot be finalized, needs to be changed by us or your reservation has to be cancelled. In such case, we may, but shall not be obliged to, recommend alternative Package Tours to either the same or another destination. Please note that additional charges may apply for such alternative Package Tours and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered or should you decide not to accept any alternative offered, we will refund all payments received from you for the Package Tour, just the bank charges and conversion rates would be debited from the refund amount.

Note: If any visits or tours is cancelled during your trip due to unforeseen circumstances (such as unpredictable weather condition), there would be no refund or any substitution.

4      Amendments by Customer

 All rights and entitlements of a Customer or traveller in relation to any Package Tour booked with us are personal to such Customer or traveller and may not be assigned without our express written consent. Any change to the identity of a traveller or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveller’s name, changes to flight itinerary and accommodation, at any time. We will endeavour to accommodate or facilitate your request but cannot assure you that it can be affected. In particular, you may not be able to effect any change to certain arrangements, such as the issue of special airfare tickets. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change. We will endeavour to confirm the status of any request for an amendment within 14 days of receiving the written request.

5      Refund Policy on Unused Portion of Package Tour

 No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the Package Tour fare but not utilised by the traveller, or where the traveller amends, cancels or otherwise varies such arrangement after commencement of the Package Tour.

 If, after a Package Tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.

For any train, flights or Ferry tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking.

6      Refund Payment Mode

If the refund is made to the credit card account OR to a Bank account, all of the bank charges would be debited from the refund amount.

7      Extensions of Stay or Deviations

 Any request for an extension of stay or deviation from the Package Tour itinerary must be in writing and may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation.

 We will endeavour to accommodate your request but cannot assure you that it can or will be affected. If, for any reason, we are unable to confirm your request at least 2 weeks before the designated departure date, the request shall be deemed withdrawn and you shall be deemed to have consented to the original itinerary.

 Any extension or deviation will be at your own expense and separate transfers to and from the airport will not be provided. All extra costs (including a reasonable administrative fee, to be determined in our discretion) incurred to process the request for an extension or deviation will also be borne by you.

8     Tour Plans

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, international flights, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well-being.

9      Travel Documents and Travel Insurance

– Passport and Other Travel Documents

 Subject to this clause, each traveller is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licenses, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the origin country and Iran.

 If a reservation has to be cancelled because the traveller is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Package Tour fare, should any traveller be deported or refused entry by the immigration authorities of Iran, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

If you are a travel agent or group leader, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

– Visa Applications

 We assist a traveller to submit a visa application and receive the visa tracking code (authorization number or visa grant notice) free on tour, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa stamp and, accordingly, any traveller seeking our assistance to apply for a visa must check also with the embassy as soon as possible on the applicable visa requirements and addresses.

If the client does not refer to the designated Iran embassy or consulate in visa code validation deadline, we can restart the visa code process and if the new application would not be accepted in time, we are not responsible and the deposit is not refundable.

If your visa is rejected, we would refund your deposit after subtracting transaction fee and services cancellation penalties regarding clause 2.

– Travel Insurance

 All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters. Since travel insurance is required to enter the country, if the traveler wants to have any Iranian insurance, he/she need to inform the consultant before the trip.

10      General Matters Relating to Package Tours

– Accommodation

 Accommodation at nominated hotels (or hotels of a similar standard) is as specified in the Package Tour brochure/itinerary/booking form. Accommodation is generally available on either a single, twin, double share, triple-share basis and upgraded rooms or suites. For certain types of accommodation, such as farms and ski resorts, the sharing of bathroom facilities may be necessary. For triple-share rooms, the third bed may be a “roll-away” bed. Single room occupancy is usually at additional cost.

Check in and check out times:

Check-In – 14:00 Hours.

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night, or even the previous day, based on the hotel’s policy.

Check-Out – 12:00 Hours.

Later check-outs are available on request and subject to availability/ Payment.

Note: The check-in and check-out time may change due to hotel’s policy.

– Baggage Handling/Lost or Damaged Baggage

 Travellers will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travellers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveller throughout the duration of the Package Tour.

Meals

 Meals, including meals on-board flights, are as indicated in the Package Tour brochure/itinerary/ booking form. No refunds or replacements will be provided if the on-board meals are not served for any reason.

Mileage Accrual

 We will not be responsible for any mileage accrual for any frequent flyer membership program(s).

Travelling with Minors

 Travellers under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the traveller’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.

– Pregnancy

 It is the responsibility of travellers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.

– Special Requests

 It is the Customer’s sole responsibility to inform the Company of any special request that a traveller may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.

The deposits on the tours having special offers are NON-REFUNDABLE.

– Travellers With Special Needs

 We will use reasonable endeavours, but shall not be obliged, to accommodate the special needs of disabled travellers and shall not be responsible if we are unable to effect any requested arrangements. We shall also not be responsible for any denial of services by air carriers, hotels, restaurants or other third-party service providers. We cannot provide individual assistance to any traveller for walking, dining, getting on or off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able-bodied companion must accompany travellers who need such assistance and must assume full responsibility for their well-being. We are not responsible for any missed activities due to a traveller’s inability to participate in such activities. If an accident happens during the tour the responsibility is on the insurance company and the companion.

 We regret we must reserve the right to refuse to allow an individual to travel if he or she, in our reasonable opinion, is physically or mentally unfit to travel, or will or may require care beyond that which any travelling companion or we can generally provide in connection with the Package Tour, and no refund shall be payable in such event.

11      Professional Ethics

 As part of our corporate responsibility towards our customers, we strive to adopt fair and ethical business practices, as well as accurate marketing communications at all times.

12      Pricing Policies

– Validity

All information and prices shown are accurate at the time of print.

Package Tour Fare Inclusions

The Package Tour fare includes airfare, accommodation, airport transfers (if any), meals (if any), sightseeing (if any) as specified in the Package Tour brochure/itinerary/booking form.

– Package Tour Fare Exclusions

The Package Tour fare does not include airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders or local guides and tips to hotel porters, and/or any personal expenses. Please check with us, or your travel advisor, for general information regarding visa fees, gratuities to drivers and tour leaders or local guides, as well as local tipping practices if the traveler would like to.

– Child Fare

Children below the age of 12 may be eligible for child fare rates in accordance with the applicable third-party service provider’s standard terms. Should an extra bed for a child be required, please arrange with us and we will advise on the applicable surcharge, if any.

– Promotional Pricing

We may, from time to time, accord discounts and other forms of promotion for our Package Tours. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and invoices.

– Mode of Payment

Payments to us may be made in cash, credit card or bank transfer.

All fees for transactions are on the traveler’s charge.

– Pricing Accuracy

 To ensure accuracy in billing, our policy is to clearly list all relevant prices in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

– Receipts

We will issue a detailed receipt for each and every payment made.

13     Feedback Mechanisms

We welcome feedback from our customers.

Should you have a complaint on the Package Tour, you should inform our representative during the course of the Package Tour and if matter cannot be resolved after our representative’s best endeavours to do so during the Package Tour, your complaint should be made in writing to the Company at [email protected]friendlyiran.com

14      Confidentiality and Privacy

 We may take photographs and videos of travellers participating in our Package Tours for our advertising and publicity materials (e.g. brochures) or related media programs and by joining our Package Tours, all travellers shall be deemed to have consented to such collection and/or use on our part.

 Notwithstanding, any traveller who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveller, may notify us at [email protected]friendlyiran.com, whereupon we will endeavour, as soon as reasonably practicable, to remove any reference to such traveller from our advertising and publicity materials and/or related media programs; provided always that we shall not be liable to recall or change any such materials or media programs which have been produced, publicly distributed or disseminated by us prior to receiving such notice.

15      Third-Party Providers

 We incorporate and rely on the services of airlines, transport companies and other third-party service providers for our Package Tours. These Terms and Conditions and all arrangements or bookings relating to the Package Tour are additionally subject, in every respect, to any terms and conditions that may be imposed by these third-party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third-party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third-party service providers in connection with any Package Tour.

16      Rights, Disclaimers and Indemnity Relating to Tours

Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or traveller for:

  • any injury, damage, loss, or delay affecting any person or property not arising from our own negligence or breach;
  • any loss, damage, cost, expense, or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:
    • actions or omissions of third parties (including any applicable third-party service providers);
    • mechanical breakdowns;
    • a Force Majeure Event;
    • a failure by the Customer or traveller to comply with any of his or her obligations hereunder;
    • a failure by the Customer or traveller to possess, obtain or maintain any travel documentation required for the Package Tour (e.g. health certificates, visas, valid passports, etc.);
    • a failure by the Customer or traveller to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.

To the fullest extent permitted by law, our maximum liability to any Customer or traveller for any loss, damage, cost, and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Customer or traveller.

In no event shall we be liable for any punitive, special, indirect, or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.

We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the Package Tour, if it appears to us, at our absolute discretion, that such individual is likely to endanger the health or safety or impair the comfort and enjoyment of the other members of the Package Tour.

You agree to indemnify us, our affiliates, and our respective officers, directors, and employees, immediately on demand, against all claims, liabilities, damages, costs, and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.

17      Miscellaneous

 We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.

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